Privacy Policy

Last Updated: July 2026

1. Introduction

Welcome to 2Err Travel Services ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.2err.co.za) or use our travel services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us.

Personal Information Provided by You

• Contact Data: Name, email address, phone number, and postal address.
• Identity Data: Passport details, date of birth, and nationality (when required for bookings).
• Financial Data: Payment card details and billing address (processed securely through our payment providers).
• Travel Preferences: Dietary requirements, medical conditions relevant to travel, and specific interests.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our website.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below:

• To facilitate account creation and logon process.
• To fulfill and manage your bookings, payments, and other transactions.
• To send administrative information to you, such as product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To deliver targeted advertising to you.
• To request feedback and to contact you about your use of our website.
• To protect our services, for example, for fraud monitoring and prevention.

4. Sharing Your Information

We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract (e.g., sharing details with hotels, tour guides, or airlines).
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to request access and obtain a copy of your personal information.
• The right to request rectification or erasure.
• The right to restrict the processing of your personal information.
• The right to data portability (if applicable).

To exercise these rights, please contact us using the details provided below.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

8. Contact Us

If you have questions or comments about this policy, you may email us at john@2err.co.za